CUSTOMER SERVICE PRACTITIONER Level 2
The qualification is for candidates who undertake a customer service role and recognise that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.
The aim of the qualification is to recognise the skills and competences of candidates in the workplace
The units cover a broad range of competencies within customer service.
Customer Service Practitioner Level 2
To achieve the full qualification, candidates are required to show competency in a mix of units to gain sufficient credits.
The candidate is supported by regular visits from their assessor
This qualification is an apprenticeship Standard
Knowledge areas Understanding of your customers
Meeting legilsation
Your role and responsibility
Customer experience
Product and service knowledge
Skills Communication
Personal organisation
Negotiation
Dealing with customer conflict and challenge
Behaviours Developing self
Team working
Equality
Presentation of self
Candidates are fully supported by their assessor and are guided through the qualification through regular meetings and assessments.
The employer is encouraged to be involved so that the learner gains full understanding of the qualification.
Support is given through the programme to ensure that the candidate meets the requirements for the End Point Assessment by the awarding body.